Urgent callout
For active leaks, spreading damp or a home without water. We make the situation safe first, then repair.
- Priority arrival window
- Isolation and make-safe
- Repair on the same visit where parts allow
Residential plumbing & repairs
Find the leak, fix it properly, leave the room dry.
Sora Roam handles drips, blocked drains, hot water faults and new fittings. You get a clear diagnosis and a fixed price before a single tool comes out.
Symptom index
What is the water doing?
Open the row that matches what you are seeing. Each one explains the usual cause, what you can safely do right now, and what happens when we arrive.
01A tap that will not stop dripping
Usually a worn washer or cartridge seal.
Likely cause
Perished washers on older taps, or a scored ceramic cartridge on quarter-turn and mixer taps.
Do this now
Put the plug in so small parts cannot fall away, and note the tap brand if it is printed on the body.
What we do
Isolate the tap, replace the seal or cartridge with a matching part and re-seat it so the handle turns smoothly.
02Weak flow or low pressure
Often one outlet, sometimes the whole home.
Likely cause
A clogged aerator or shower head, a part-closed isolation valve, or scale build-up in older pipework.
Do this now
Check whether it affects one tap or every outlet, hot or cold. That single detail narrows the cause quickly.
What we do
Test pressure at the main and at the outlet, clear or replace restrictors and open or renew sticking valves.
03A sink, bath or shower draining slowly
Gurgling is a clue worth mentioning.
Likely cause
Hair and soap in the trap, grease further along the waste pipe, or a vent that is not letting air in.
Do this now
Stop using that outlet and skip chemical drain cleaners. They can damage seals and make a trap unsafe to open.
What we do
Remove and clean the trap, rod the waste run, then flush and check every joint for a watertight seal.
04No hot water, or it runs lukewarm
Tank and cylinder systems, fault-finding and servicing.
Likely cause
A failed element or thermostat, a tripped safety cut-out, or sediment sitting in the bottom of the tank.
Do this now
Check the heater has power and the setting has not been turned down. Do not open the relief valve yourself.
What we do
Test the heating circuit and controls, replace faulty parts and flush the tank if sediment is the cause.
05A toilet that keeps running or refilling
A quiet waste of water, easily fixed.
Likely cause
A fill valve set too high, or a worn flush valve seal letting water trickle into the pan.
Do this now
Turn the small isolation valve on the supply pipe a quarter-turn to reduce flow between flushes.
What we do
Adjust or replace the fill valve and flush seal, then set the water level so the cistern stops cleanly.
06A damp patch on a ceiling or wall
Treat as urgent if it is spreading.
Likely cause
A weeping joint, a failed seal around a bath or shower, or a pipe that has cracked inside the wall.
Do this now
If it is growing or dripping, turn off the main stop tap and keep electrics near the area switched off.
What we do
Trace the source with the least disruption possible, repair it and pressure-test before anything is closed up.
Visit types
Choose the visit that fits the job
Telling us the type up front means the right parts are already in the van.
Planned repair
For drips, slow drains, weak showers and running toilets. You pick a morning or afternoon that suits you.
- Two-hour arrival window
- Diagnosis and fixed quote on the spot
- Common parts carried as standard
Fit & replace
For new taps, toilets, basins, water heaters and appliance connections. We survey first, then schedule the fit.
- Short survey visit
- Written quote with part options
- Old fittings removed and taken away
How a visit runs
Five steps, no surprises
Every visit follows the same order, so you always know what comes next and when you will be asked to decide.
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A message before we set off
You hear from us as we leave for your home, so the arrival window never becomes an afternoon of waiting.
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Floors and fixtures covered
Dust sheets and shoe covers go down before any cabinet is emptied or panel removed.
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Diagnosis, then a fixed price
We show you what we found and quote for the whole job. Nothing starts until you agree.
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The repair itself
Matching parts, tidy joints and pipework clipped back where it belongs rather than left hanging.
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Tested, tidied, explained
We run the water, check every joint for weeping, clear up and tell you what to watch for.
Pricing & preparation
How we work in your home
A fair price is one you agree to before the work begins.
How pricing works
The visit starts with diagnosis. Once we know the cause, you get one fixed price covering labour and parts for that repair, not an hourly meter running in the background.
If we uncover something else along the way, we stop, show you, and quote it separately. You can decline it and we will still finish the job you agreed to.
Before we arrive
A few minutes of preparation makes the visit quicker and keeps disruption down.
- Find your main stop tap and check it turns
- Clear the cupboard under the affected sink or basin
- Take a photo of any leak, stain or error light
- Note when the problem first appeared
- Let us know about pets, parking or access
Request a visit
Tell us what is happening
Send a short description and we will reply with available arrival windows and any questions we need answered before the visit.
- Reply
- By email, within working hours
- Hours
- Monday to Saturday, 7:30 to 18:00
- Urgent
- Turn off the main stop tap first, then choose "Urgent callout"